Transparent Financial Terms

Cancellation & Refund Policy

Clear guidelines on slot cancellations, weather disruptions, and automated payment reversals.

Effective Version: 2026.1 Protected by PhonePe PG
Timeline Rule

1. Customer Cancellation & Slot Rescheduling

Players can request slot cancellations by providing their Booking ID. The refund percentage is strictly based on the advance notice period before the match start time:

100% Full Refund When cancelled at least 48 hours prior to slot commencement.
50% Partial Refund When cancelled between 24 and 48 hours before the slot time.
Non-Refundable Cancellations made within less than 24 hours of the slot.
Force Majeure

2. Weather, Pitch Maintenance & Management Cancellations

If Orai Sports cancels or pauses play due to severe unplayable weather, municipal electricity failure, or emergency pitch maintenance, the guest receives:

  • Free Priority Reschedule to any upcoming open slot of equal value, or
  • 100% Instant Refund Reversal directly through PhonePe back to your source account.
Quorum Rule

3. Multi-Player (Split) Booking Quorum Guarantee

For multi-player open slots, if the minimum required player count (quorum) is not fulfilled by match time, the system automatically marks the booking for full 100% refund without any cancellation deductions.

Disbursement

4. Refund Processing Window

Approved refunds are triggered directly to the PhonePe payment gateway within 24 business hours. Depending on your bank/UPI provider, the credit reflects in your account within 5 to 7 working days.

Need help with a refund or cancellation?

Have your Booking ID ready (found on your match ticket).

Contact Support